Application Troubleshooting Tips

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Contents

Adobe CS

  • Error "...user name, organization, or serial number is missing or invalid..." when you start Creative Suite 2.0 applications on Windows XP x64

Arc GIS 9 Troubleshooting Tips

Endnote

  • After installing EndNote and opening Microsoft Word, I do not see the EndNote toolbar or commands under the Tools menu.
How can I fix this?

Firefox/Thunderbird

Microsoft Office

  • Cannot open .docx file
In Office 2007 Microsoft introduced a new file format called the Microsoft Open Office XML Format (.docx). This format is not compatible with older versions of Microsoft Word. Nor is it compatible with other word processing applications like OpenOffice.
Solution 1) Install the MS Office Compatibility Pack
Solution 2) Open the document in MS Office 2008 on the Mac in the Vislab and save it as an earlier version of MS Office: File → Save As ... → Format: Word 97 - 2004 Document (.doc), make sure Append file extension is checked
Solution 3) Install Office 2007, Office 2008, or OpenOffice 3
  • Cannot edit business card template
When attempting to edit the business card template, you find that you cannot click in the Name or the Title fields.
Fix =>Use the Find/Replace feature of Word; CTRL-H, find Name, replace with desired name, and find Title and replace with desired title.

Ubuntu 7.10

  • Flash drive does not mount ("Cannot mount volume.")
Details >> mount: wrong fs type, bad option, bad superblock on /dev/sdc, missing codepage or helper program, or other error In some cases useful info is found in the syslog- try dmesg | tail or so
dmesg | tail -1 => FAT: Unrecognized mount option "usefree" or missing value [Bug #151025 in gnome-mount (Ubuntu)]
Fix => Go into gconf-editor and navigate to /system/storage/default_options/vfat/mount_options, and then remove the "usefree" option from the list. Exit gconf-editor, and try hotplugging your drive again.

Windows 2K

Windows XP

  • Blue Screen of Death:
"STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" Error Message when you restart your computer or upgrade to Windows XP

X11

  • My Cursor in X11 is miscolored and as a result nearly-invisible. What happened?
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