Application Troubleshooting Tips

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Contents

Applications

Adobe CS

  • Error "...user name, organization, or serial number is missing or invalid..." when you start Creative Suite 2.0 applications on Windows XP x64

Arc GIS 9 Troubleshooting Tips

Endnote

After installing EndNote and opening Microsoft Word, I do not see the EndNote toolbar or commands under the Tools menu.
How can I fix this?

Firefox/Thunderbird

-Firefox locks up or uses a lot of memory. Tools - options - content - load images automatically - delete any blocked content


Microsoft Office

Cannot open .docx file

In Office 2007 Microsoft introduced a new file format called the Microsoft Open Office XML Format (.docx). This format is not compatible with older versions of Microsoft Word.

  • Install the MS Office Compatibility Pack
  • Open the document in MS Office 2007 on the Windows PCs in the Vislab and save it as an earlier version of MS Office
  • Open the document in MS Office 2008 on the Mac in the Vislab and save it as an earlier version of MS Office: File → Save As ... → Format: Word 97 - 2004 Document (.doc), make sure Append file extension is checked
  • Open the document in OpenOffice 3 on any computer in the Vislab and save it as an earlier version of MS Office
  • Upgrade to Office 2007, Office 2008, or OpenOffice 3

Slow opening Documents

Word 2007 takes a painful amount of time to open or printing locks up system

disable add-ins
http://pastorrod.blogspot.com/2007/03/why-is-office-2007-slow.html
Endnote add-in issue
http://www.endnote.com/support/faqs/Install/faq28.asp


Cannot edit business card template

When attempting to edit the business card template, you find that you cannot click in the Name or the Title fields

  • Use the Find/Replace feature of Word; CTRL-H, find Name, replace with desired name, and find Title and replace with desired title (Temporary workaround until we fix the business card template file)
  • Our custom office macro is not installed Staff Computer Setup

Operating Systems

Ubuntu

Dual monitors not working

  1. rename /etc/X11/xorg.conf and restart
  2. try configuring monitors using System → Preference → Screen Resolution
  3. try configuring the monitors using videocard-specific GUI app (System → Preference → NVIDIA X Server Settings or ATI Something)
  4. try configuring the monitors using videocard-specific CLI app (nvidia-xconfig or aticonfig)
  5. install different drivers and repeat #1-4: (not recommended - this often introduces bugs, use only if there is a known issue with the officially supported Ubuntu driver)
    1. manually install a new driver
    2. use Envy or EnvyNG

Windows 2K

Windows XP

Blue Screen of Death

"STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" Error Message when you restart your computer or upgrade to Windows XP

OS X

X11 on OS X 10.4 Intel

  • My Cursor in X11 is miscolored and as a result nearly-invisible. What happened?

Mac OS X 10.5

  • Copying files up to server and get a you do not have sufficient privileges
  • Delete the "._" files by running the dot_clean command at command prompt for that directory.
Retrieved from "http://help.nceas.ucsb.edu/Application_Troubleshooting_Tips"