Computing

How to request IT help during Thomas’ regular hours

Thomas’ regular work hours are Mon–Wed 8–5, Thu 8–3 (his office hours are also listed on his NCEAS calendar).

Under normal operations, NCEAS working groups, residents, staff, and visitors can request technical assistance through the following channels:

• Requests for IT Support: Email help@nceas.ucsb.edu. This automatically creates a ticket in RT and ensures the computing team can properly triage, track, and route requests that take more than a few minutes to address.
• Quick Questions & Fast Checks: Post a message in the Slack #computing channel or tag @thomas directly.
• Urgent or In-Person Issues: Stop by Thomas’ office (Room 321) or text or call him (His number is listed on his Slack profile and in his email signature.)
• Self-Help Resources:
  • NCEAS Welcome - Computing Page: Best for onboarding new residents and setting up initial systems.
  • This Help Site: Various documentation, guides, and self-help articles covering NCEAS computing resources and best practices.